Accessibility Statement

Effective Date: January 28, 2026 | Last Updated: January 28, 2026

Our Commitment

FirstAidTag is committed to making our website and mobile applications accessible to people with disabilities. We believe in equal access to safety information for all.

Safety information should not have barriers.

1. Standards Compliance

Our Goal

We aim to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities.

WCAG 2.1 Level AA compliance means:

Text alternatives for non-text content
Content can be presented in different ways
Content is distinguishable (colors, contrasts, audio controls)
All functionality available from keyboard
Users have enough time to read and use content
Content does not cause seizures or physical reactions
Content is navigable and findable
Text is readable and understandable
Content appears and operates in predictable ways
Help users avoid and correct mistakes
Content is compatible with assistive technologies

2. Current Accessibility Status

Fully Implemented

Text alternatives for images and icons
Semantic HTML structure for screen readers
Keyboard navigation throughout website
Skip navigation links
Sufficient color contrast (4.5:1 minimum)
Resizable text up to 200% without loss of function
Clear focus indicators on interactive elements
Descriptive link text (no "click here")
Form labels and error messages
ARIA landmarks and roles
Alternative text for all images
Closed captions for videos (when available)

In Progress

Mobile app screen reader improvements
High contrast mode for visual impairments
Voice command integration for hands-free operation
Braille display compatibility testing
Sign language interpretation for key content

Target completion: Q3 2026 for major improvements

3. Physical Product Accessibility

Bracelet Design Considerations

Tactile Differentiation

  • • Raised edges for touch identification
  • • Textured QR code area for locating by touch
  • • Distinct clasp shape

One-Handed Operation

  • • Clasp designed for limited dexterity
  • • Can be put on and taken off with one hand
  • • No small parts requiring pinching

High Contrast

  • • Black QR code on white background
  • • Large, clear printing for low vision
  • • QR code size optimized

Multiple Sizes

  • • Standard wrist (140-180mm)
  • • Large wrist (180-220mm)
  • • Adjustable length options

Durable Materials

  • • Medical-grade silicone (hypoallergenic)
  • • Waterproof design
  • • Flexible for comfort

4. Mobile App Accessibility Features

Screen Reader Support

  • • Full VoiceOver (iOS) support
  • • Complete TalkBack (Android) support
  • • All buttons and controls properly labeled
  • • Navigation hints provided
  • • Dynamic content changes announced

Visual Accessibility

  • • Dynamic text sizing
  • • Bold text option
  • • Color inversion compatibility
  • • Increased contrast mode
  • • Reduce transparency option

Motor Accessibility

  • • Large tap targets (minimum 44x44 points)
  • • Switch control support
  • • Voice control compatibility
  • • No time-dependent actions
  • • Shake to undo alternative methods

Cognitive Accessibility

  • • Simple, consistent navigation
  • • Clear, plain language
  • • Visual progress indicators
  • • Confirmation dialogs for important actions
  • • Error prevention and clear error messages

5. Website Accessibility Features

Keyboard Navigation

  • • Full keyboard access
  • • Visible focus indicators
  • • Logical tab order
  • • Keyboard shortcuts documented
  • • No keyboard traps

Screen Reader Support

  • • Semantic HTML
  • • ARIA labels and descriptions
  • • Alt text for all images
  • • Skip navigation links
  • • Live regions for dynamic content

Visual Accessibility

  • • Minimum 4.5:1 color contrast
  • • Text resizable to 200%
  • • No info conveyed by color alone
  • • Consistent layout and navigation
  • • Readable fonts (sans-serif)

6. Alternative Access Methods

If You Cannot Use the Bracelet

We offer alternatives for people who cannot wear a bracelet:

Phone Wallpaper

  • • QR code as phone lock screen background
  • • Always visible, even when phone is locked
  • • Instructions provided for setup

Digital Profile URL

  • • Direct link: firstaidtag.com/tag/[your-code]
  • • Can be bookmarked or saved
  • • Works without scanning QR code

7. Requesting Accommodations

Need a Specific Accommodation?

We will make reasonable adjustments to ensure you can use our Service.

To Request an Accommodation:

Email: accessibility@firstaidtag.com

Response Time: 48 hours maximum

Include in Your Request:

  • • What barrier you're experiencing
  • • What accommodation would help
  • • Any relevant disability information (optional but helpful)
  • • Contact information for follow-up

8. Emergency Alternative Access

If You Cannot Access Your Medical Information

If accessibility issues prevent you from accessing your medical information during an emergency:

Email: emergency@firstaidtag.com

Subject: URGENT - Accessibility Emergency

We will:

  • Respond within 30 minutes during business hours
  • Provide immediate alternative access method
  • Follow up to prevent future issues
  • Not charge for emergency accessibility support

9. Feedback & Assistance

We Want to Hear From You

If you encounter accessibility barriers:

Contact Us

Email: accessibility@firstaidtag.com

Response Time: 2 business days maximum

What to Include

  • • Description of the barrier
  • • What you were trying to do
  • • Device and software you're using
  • • Your contact information

We Will:

  • • Acknowledge receipt within 24 hours
  • • Investigate the issue
  • • Provide a timeline for resolution
  • • Keep you updated on progress
  • • Thank you for helping us improve

10. Third-Party Content

Some third-party integrations may have their own accessibility levels outside our control:

Stripe (Payment Processing)

  • • Maintains WCAG 2.1 AA compliance
  • • Keyboard accessible
  • • Screen reader compatible

Google Maps

  • • Maintains accessibility features
  • • Alternative text-based directions available

We Select Partners With:

  • • Strong accessibility commitments
  • • WCAG 2.1 compliance
  • • Active accessibility programs
  • • Responsive accessibility teams

11. Ongoing Efforts

Continuous Improvement

Quarterly Accessibility Audits

  • • External accessibility expert reviews
  • • Automated testing with aXe, WAVE, Lighthouse
  • • Manual testing with screen readers
  • • User testing with disability communities

User Testing

  • • Partner with disability advocacy organizations
  • • Recruit diverse testers
  • • In-person usability sessions
  • • Remote testing options

Staff Training

  • • Annual accessibility training for all staff
  • • Specialized training for developers/designers
  • • Disability awareness and etiquette
  • • Assistive technology familiarization

Regular Updates

  • • Follow WCAG guideline updates
  • • Implement new accessibility features
  • • Fix reported issues promptly
  • • Test with latest assistive technologies

12. Known Limitations

We're Working On These:

Mobile App

  • • Some complex gestures may be challenging for motor impairments
  • • Voice control not yet fully tested
  • • Some animations cannot be disabled

Website

  • • Some PDF documents not yet fully accessible
  • • Some video content missing audio descriptions
  • • Some forms could be simplified

Physical Product

  • • Bracelet may be difficult for severe dexterity impairments
  • • QR code requires visual scanning device
  • • NFC requires compatible device

We're actively working on all these issues.

13. Contact & Support

General Accessibility Questions

accessibility@firstaidtag.com

Response: 2 business days

Emergency Accessibility Issues

emergency@firstaidtag.com

Response: 30 minutes (business hours)

14. Accessibility Statement Updates

This statement will be updated:

  • •When we add new accessibility features
  • •After accessibility audits
  • •When regulations change
  • •In response to user feedback

Last Accessibility Audit

January 28, 2026

Next Scheduled Audit

April 2026

Our Commitment (Restated)

We are committed to accessibility. If you encounter any barriers, please let us know immediately. We will work with you to find a solution.

Accessibility is not a feature - it's a fundamental right.

This accessibility statement demonstrates our ongoing commitment to ensuring FirstAidTag is usable by everyone.

Last Updated: January 28, 2026