Terms of Service

Effective Date: January 28, 2026 | Last Updated: January 28, 2026

CRITICAL MEDICAL DISCLAIMER

FirstAidTag is NOT an emergency response service. We do NOT dispatch ambulances, police, or emergency services. Our service displays medical information when your bracelet is scanned and alerts your emergency contacts.

IN ANY MEDICAL EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY.

Do not rely on FirstAidTag for emergency response.

1. Acceptance of Terms

By accessing or using FirstAidTag services (the “Service”), including our website, mobile application, and wearable medical ID bracelet, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

Minors: If you are under 18, you may only use the Service with the consent and supervision of a parent or legal guardian.

2. Description of Service

FirstAidTag provides:

Physical Product

  • • Wearable medical ID bracelet with QR code and NFC
  • • Scannable medical information display system

Mobile Application

  • • Medical profile management
  • • Emergency contact notifications
  • • QR code scan alerts & location tracking

Cloud Services

  • • Secure storage of medical information
  • • Emergency notification delivery system
  • • Real-time alert processing

3. Not Emergency Services

CRITICAL DISCLAIMER:

FirstAidTag is NOT a substitute for emergency medical services or 911.

  • • Our Service provides notifications and information sharing only
  • • We are NOT a medical alert monitoring service
  • • We do NOT dispatch emergency services
  • • We do NOT provide medical advice or emergency response

Do not rely solely on FirstAidTag for emergency response. SMS and app notifications may be delayed, fail to deliver, or be unavailable due to:

Network outages
Device issues
Carrier problems
Technical failures

4. User Responsibilities

You Are Responsible For:

Accurate Information

  • • Providing truthful, current, and complete medical information
  • • Updating your profile when medical conditions change
  • • Ensuring emergency contact information is current

Device Maintenance

  • • Keeping your mobile device charged and operational
  • • Maintaining active cellular service
  • • Installing app updates promptly
  • • Replacing worn or damaged bracelets

Emergency Contacts

  • • Obtaining consent from emergency contacts before adding them
  • • Ensuring contacts understand they may receive alerts
  • • Updating contacts if phone numbers change

Security

  • • Protecting your account password
  • • Not sharing account access with unauthorized persons
  • • Notifying us immediately of any unauthorized use

5. Medical Information Accuracy

You acknowledge that:

  • •Medical information displayed is what YOU provided
  • •We do not verify medical information accuracy
  • •We are not responsible for errors in your medical profile
  • •Outdated or incorrect information could affect emergency response

You agree to:

  • • Review and update your medical information regularly
  • • Ensure information is accurate to the best of your knowledge
  • • Accept responsibility for any consequences of inaccurate information

6. SMS Messaging Terms

Consent to Receive SMS

By providing your phone number, you expressly consent to receive SMS messages including:

Emergency medical alerts (high priority)
QR code scan notifications
Account security codes (OTPs)
Service-related updates

Message Frequency

Varies by activity

Cost

Carrier rates apply

Carriers

All major US/CA

Opt-Out Rights

Stop non-emergency messages:

Reply STOP to any SMS

Stop ALL messages:

Disable SMS in account settings

Warning:

Disabling SMS may prevent you from receiving critical emergency notifications.

SMS Limitations:

SMS is NOT reliable for time-critical emergencies. Messages may be delayed or not delivered. We are not liable for SMS delivery failures.

7. Privacy and Data Use

Your use of the Service is governed by our Privacy Policy, incorporated by reference. Key points:

  • •We collect medical information you provide
  • •We share information with emergency contacts as you designate
  • •We may share data with service providers (SMS gateway, hosting)
  • •We do not sell your medical information

See Privacy Policy for complete details: firstaidtag.com/privacy

8. User Content and License

Medical Profile Content

  • • You retain ownership of your medical information
  • • You grant us a license to use, store, and display this information to provide the Service
  • • This includes sharing with emergency contacts and first responders when your bracelet is scanned

Feedback

  • • Any feedback, suggestions, or ideas you provide become our property
  • • We may use feedback without compensation or attribution

9. Intellectual Property

Our Property

  • • FirstAidTag name, logo, trademarks
  • • Mobile app design and code
  • • Website content
  • • Service technology and processes

Your Rights

  • • Limited, non-exclusive license to use the Service
  • • For personal, non-commercial purposes only
  • • You may not copy, modify, distribute, or reverse-engineer our technology

10. Account Termination

You May Terminate

  • • At any time by deleting your account through the app
  • • Your data will be deleted within 30 days (subject to legal retention requirements)

We May Terminate or Suspend

  • • For violation of these Terms
  • • For fraudulent or illegal activity
  • • For abusive behavior
  • • For non-payment of subscription fees
  • • At our discretion with 30 days notice

11. Subscription and Payment

Pricing

  • • Current pricing at firstaidtag.com/pricing
  • • Prices subject to change with 30 days notice

Billing

  • • Subscriptions renew automatically
  • • Cancel before renewal to avoid charges
  • • Refunds handled case-by-case

Free Trial

  • • May be offered at our discretion
  • • We may charge if you don't cancel before trial ends

12. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties including:

  • • Merchantability or fitness for a particular purpose
  • • Uninterrupted or error-free operation
  • • Accuracy or reliability of information
  • • That the Service will meet your needs

Medical Disclaimer:

  • • We are not medical professionals
  • • We provide information display, not medical advice
  • • Consult healthcare providers for medical decisions

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are NOT liable for:

•Medical emergencies or outcomes
•Failed notifications or delayed alerts
•SMS delivery failures
•Network outages or technical problems
•Inaccurate medical information
•Actions taken by emergency contacts
•Loss of data
•Device damage or loss

Maximum Liability

Our total liability shall not exceed the amount you paid us in the 12 months prior to the claim, or $100, whichever is less.

Excluded Damages

We are not liable for indirect, incidental, consequential, or punitive damages.

14. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

  • •Your use of the Service
  • •Your violation of these Terms
  • •Your violation of any law or third-party rights
  • •Inaccurate information in your medical profile
  • •Actions of your emergency contacts

15. Dispute Resolution

Governing Law

These Terms are governed by applicable Canadian/US laws.

Informal Resolution

Before filing any claim, contact us: legal@firstaidtag.com

Class Action Waiver:

You agree to resolve disputes individually, not as part of a class action.

16. Changes to Terms

We may modify these Terms at any time. Changes effective immediately upon posting for:

  • • Minor clarifications or corrections
  • • Legal or regulatory compliance

Material Changes:

We will provide 30 days notice via email, in-app notification, or prominent notice on website.

Continued use after changes constitutes acceptance.

17. General Provisions

Entire Agreement

These Terms, Privacy Policy, and SMS Terms constitute the entire agreement.

Severability

If any provision is invalid, the remaining provisions remain in effect.

No Waiver

Our failure to enforce any right does not waive that right.

Assignment

We may assign these Terms; you may not without our consent.

Force Majeure

We are not liable for delays or failures due to causes beyond our control.

18. Contact Information

For questions about these Terms:

FirstAidTag

Support: support@firstaidtag.com

Legal: legal@firstaidtag.com

By using FirstAidTag, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: January 28, 2026