SMS Terms & Conditions

Effective Date: January 28, 2026 | Last Updated: January 28, 2026

1. SMS Service Description

FirstAidTag offers SMS text messaging services to send:

Emergency Alerts

  • • Notifications when your medical ID is scanned
  • • Location information during emergency events
  • • Critical safety alerts to emergency contacts

Account Security

  • • One-time password (OTP) verification codes
  • • Login authentication messages
  • • Account security notifications

Service Updates

  • • Important service announcements
  • • Account status changes
  • • Critical system notifications

2. Consent to Receive SMS

By providing your mobile phone number and checking the SMS consent box during account creation, you:

Expressly consent to receive automated SMS messages from FirstAidTag
Agree that consent is not a condition of purchase
Acknowledge that message and data rates may apply
Understand that emergency alerts are time-sensitive and critical

Opt-In Process

  • • You must actively check the consent box during registration
  • • You will receive a confirmation SMS after opt-in
  • • You can manage SMS preferences in your account settings

3. Types of Messages You Will Receive

A. Emergency Alerts (HIGH PRIORITY)

Example Messages:

  • “ALERT: Your FirstAidTag medical ID was scanned at [location]”
  • “Emergency contact [Name] has been notified”
  • “View details in your FirstAidTag app”
Frequency: As needed when scannedCannot Opt-Out: Critical safety alerts

B. One-Time Passwords (OTP)

Example Message:

“Your FirstAidTag verification code: 123456. Valid for 10 minutes.”

Frequency: When you log in or reset passwordCannot Opt-Out: Required for security

C. Service Notifications

Example Messages:

  • “Your FirstAidTag subscription expires in 7 days”
  • “New emergency contact added to your account”
Frequency: Occasional, as neededCan Opt-Out: Reply STOP

4. Message Frequency

Emergency Alerts

Variable. Could be zero per month or multiple per day depending on use.

OTP Messages

Typically 1-5 per month when you log in or need authentication.

Service Messages

Infrequent. Typically 0-2 per month unless activity requires notification.

You will never receive marketing or promotional SMS from FirstAidTag.

5. Message & Data Rates

Carrier Charges

  • • Standard SMS rates apply from your mobile carrier
  • • FirstAidTag does not charge for SMS messages
  • • Check with your carrier for your plan's SMS rates

Data Usage

  • • SMS does not use mobile data
  • • Viewing links in messages may use data

6. Supported Carriers

FirstAidTag SMS works with all major US and Canadian carriers including:

AT&TT-MobileVerizonSprintRogersBellTelusFreedom Mobile+ Most regional and prepaid carriers

Note: Some carriers may filter or delay messages. We cannot guarantee delivery on all carriers.

7. How to Opt-Out

STOP Non-Emergency Messages

Reply STOP to any SMS message

“FirstAidTag alerts stopped. You will not receive emergency notifications. Text START to reactivate or visit firstaidtag.com/support”

START to Opt Back In

Reply START to reactivate

“FirstAidTag alerts activated! You'll receive emergency medical notifications. Msg rates apply. HELP for info, STOP to opt-out.”

WARNING:

Opting out will stop emergency scan alerts. You may not be notified when your medical ID is accessed.

Alternative Opt-Out Method

  • 1. Log into your FirstAidTag app
  • 2. Go to Settings → Notifications → SMS
  • 3. Toggle off “Receive SMS notifications”

8. How to Get Help

For SMS Support

Help Auto-Response

“FirstAidTag sends emergency alerts when your medical ID is scanned. For medical emergencies call 911 immediately. Do not rely solely on SMS alerts. Msg & data rates may apply. Reply STOP to opt-out.”

9. SMS Delivery Limitations

You acknowledge and agree that SMS is not 100% reliable:

Messages may fail due to:

  • • Network congestion
  • • Carrier filtering or blocking
  • • Phone turned off or no signal
  • • Phone number changed or disconnected
  • • Technical failures
  • • Natural disasters

FirstAidTag is NOT responsible for:

  • • Failed or delayed SMS delivery
  • • Messages filtered by your carrier
  • • Consequences of not receiving alerts
  • • Carrier charges or billing issues

DO NOT RELY SOLELY ON SMS FOR EMERGENCIES. ALWAYS CALL 911 FOR IMMEDIATE HELP.

10. Privacy and Data Use

Phone Number Use

  • • Used only to send FirstAidTag service messages
  • • Never sold or shared with marketers
  • • Stored securely in compliance with privacy laws

Message Content

  • • Emergency alerts include your location (if available)
  • • Messages do NOT include detailed medical information
  • • Full details available in the mobile app

See full Privacy Policy: firstaidtag.com/privacy

11. International Use

US & Canada

Fully supported

Other Countries

May work but not guaranteed

Roaming

Should work, charges may apply

12. Changes to SMS Service

We may modify this SMS service at any time:

  • • Add or remove message types
  • • Change message frequency
  • • Update message content
  • • Discontinue service (with 30 days notice)

Material changes will be communicated via email, in-app notification, or SMS notification.

13. Compliance

FirstAidTag SMS complies with:

TCPA

Telephone Consumer Protection Act - US law

CASL

Canadian Anti-Spam Legislation - Canadian law

CTIA

Messaging Principles and Best Practices

Carrier Guidelines

A2P messaging requirements

Prior Express Consent: By opting in, you provide prior express written consent as required by law.

14. Emergency Disclaimer

CRITICAL: FirstAidTag SMS is NOT an emergency response service.

What we DO:

  • • Send notifications when your bracelet is scanned
  • • Share your location with emergency contacts
  • • Deliver alerts as quickly as technology allows

What we DO NOT do:

  • • Monitor your health or safety 24/7
  • • Dispatch emergency services
  • • Replace 911 or emergency medical services
  • • Guarantee message delivery

If you are experiencing a medical emergency:

  1. 1. CALL 911 IMMEDIATELY
  2. 2. Do not wait for SMS notifications
  3. 3. Do not assume emergency contacts received alerts
  4. 4. Seek immediate professional medical help

15. Liability Limitation

FirstAidTag is not liable for:

•SMS delivery failures or delays
•Consequences of not receiving alerts
•Actions taken based on SMS information
•Carrier filtering or blocking
•Any damages arising from SMS service use or failure

See Terms of Service for complete liability limitations.

16. Contact Information

For SMS-related questions or issues:

Support: support@firstaidtag.com

Report Issues: support@firstaidtag.com

SMS Provider: Telnyx LLC | Service Name: FirstAidTag Emergency Alert System

By opting in to receive SMS from FirstAidTag, you acknowledge that you have read, understood, and agree to these SMS Terms & Conditions.

Questions? Contact us at support@firstaidtag.com

Last Updated: January 28, 2026